When do we pay? Payment is either by cash or credit card at the end of
the removal service on the day. We strictly do not accept cheques or accounts
unless organized with the office and a purchase order is sent to our offices
prior to move day.
What are the method of payments you accept?
Visa, Mastercard, AMEX, (cheques, direct debits and account customers strictly
to be organized prior to move day) Will I get a dedicated contact from start to
finish? Our office has team leaders and schedulers running and orchestrating the
smooth running of our moves statewide.
What's the benefit of becoming a VIP Platinum member?
Click here to go through to our VIP card page.
How is All City Services different from other removalist companies?
Prior to booking a move, the team at All City Services will ask a few questions
in relation to your move to determine the right sized truck based on your
inventory, any specialty items (such as antiques, pool tables or pianos) to
ensure only one trip is required saving you both time and money.
Can you dismantle and reassemble my items?
We can dismantle and reassemble your items for you. Usually we have the tools on
the truck, although it would be good if you could let us know prior to our
arrival.
How long will it take to move me?
This all depends on many different factors, including the time required to load,
secure and unload your belongings, what level you are on, are we using a lift
solely for us or are we sharing, how far the truck is parked from the premises,
weather conditions and also the distance between the premises you are moving
from and to and how well you have prepared for the move. The more you do
beforehand, the less we have to do. The promise we give is this, we do many
services apart from removalists, if we don’t give you a quality relocation, we
stand to lose you and your referrals in the other parts of our business. We have
grown due to integrity and referrals.
Do you charge any hidden costs?
At All City Services, what you are quoted is what you will pay - there are no
hidden extras. We will send you a confirmation clearly showing you the prices
and both our and your obligations.
When should I book my move?
The earlier the better. The more notice you give, the more likely we can
accommodate with the days and times that best suit you and offer you an early
bird discount.
Can I help the removalists?
While moving items from your house to the truck is permitted, our insurance
prohibits you from entering onto the truck.
Do you have any cancellation Fees?
No, we do not have a cancellation fee unless the cancellation is made less than
48 hours. The fee for this is $75.00
Are you able to accommodate Property Settlements
?
Yes ,we are able to accommodate for property settlements , we have an
understanding that it is sometimes not easy to determine a time in relation to
the actual handing over of the keys to your new premises , and the occasions
where the original owners are moving out on the same day. We have three flexible
time slots to ease your stress. Ask our friendly team.
Do you charge more for weekends ?
No, our rates are the same on week days as weekends
Are you able to deliver packing boxes ?
Absolutely, we understand that you are already busy and it is easier to have
them dropped off for your convenience. We have a free carton hire, ask our team
how.
Do you accommodate suburb to suburb moves ?
Yes we accommodate suburb to suburb moves as well as same street moves for your
convenience.
Do you have insurance for our furniture items ?
We have Free Public Liability, Transit Insurance and Workers Compensation.
Bubble wrap: (we break it we fix it guarantee) If, in addition to Removal
Services, you elect to have Goods packed by Us using preventative bubble
wrapping (as part of Our optional Packing Services) then, We guarantee that
those Goods will be delivered to Your delivery location free from breakages. For
exclusions, refer to our Terms & Conditions on our website.
Do you move homes and offices ?
Yes , we carry out home and office moves as part of our day to day services.