When do we pay?
Payment is either by cash or credit card one hour before the completion of the move. We strictly do not accept cheques or accounts unless organized with the office and a purchase order is sent to our offices prior to move day.
What are the method of payments you accept?
Visa, Mastercard, AMEX, (cheques, direct debits and account customers strictly to be organized prior to move day). Will I get a dedicated contact from start to finish? Our office has team leaders and schedulers orchestrating the smooth running of all moves statewide.
What's the benefit of becoming a VIP Platinum member?
Click here to go through to our VIP card page.
How is All City Services different from other removalist companies?
Prior to booking a move, the team at All City Services will ask a few questions in relation to your move to determine the right sized truck based on your inventory, any specialty items (such as antiques, pool tables or pianos) to ensure only one trip is required saving you both time and money.
Can you dismantle and reassemble my items?
We can dismantle and reassemble your items for you. Usually we have the tools on the truck, although it would be good if you could let us know prior to our arrival.
How long will it take to move me?
This all depends on many different factors, including the time required to load, secure and unload your belongings, what level you are on, are we using a lift solely for us or are we sharing, how far the truck is parked from the premises, weather conditions, the distance between the premises you are moving from and to and how well you have prepared for the move. The more you prepare beforehand, the less it will cost you. Remember, it is nearly always quicker to unload than it is to load.
Do you charge any hidden costs?
At All City Services, what you are quoted is what you will pay - there are no hidden extras. We will send you a confirmation clearly showing you the prices and both our and your obligations.
When should I book my move?
The earlier the better. The more notice you give, the more likely we can accommodate with the days and times that best suit you and offer you an early bird discount.
Can I help the removalists?
While moving items from your house to the truck is permitted, our insurance prohibits you from entering onto the truck.
Do you have any cancellation Fees?
No, we do not have a cancellation fee unless the cancellation is made less than 48 hours. The fee for this is $75.00
Are you able to accommodate Property Settlements ?
Yes ,we are able to accommodate for property settlements , we have an understanding that it is sometimes not easy to determine a time in relation to the actual handing over of the keys to your new premises , and the occasions where the original owners are moving out on the same day. We have three flexible time slots to ease your stress. Ask our friendly team.
Do you charge more for weekends ?
No, our rates are the same on week days as weekends